Survey: Shoppers desire telehealth to in-person visits for routine psychological well being care

JD Energy’s 2022 U.S. Telehealth Satisfaction Examine launched right now exhibits a surge in shoppers preferring telehealth visits to in-person appointments for a variety of routine care.

The examine reveals that 67% of survey respondents mentioned that they had accessed telehealth companies through video up to now yr. Earlier than the 2019 pandemic, that quantity was 37%.

Of those that have used telehealth up to now yr, 80% mentioned they like utilizing telehealth to resume prescriptions, 72% to evaluation treatment choices, 71% to debate check outcomes and 57% for visits often in psychological well being.

Moreover, 94% of telehealth customers mentioned they are going to “undoubtedly” or “in all probability” use telehealth to acquire medical companies sooner or later.

The highest causes for utilizing telehealth have been comfort (61%), the flexibility to obtain care rapidly (49%), and ease of entry to well being data (28%).

“Telehealth and digital applied sciences are reworking how sufferers search and obtain healthcare,” Christopher Lis, managing director of worldwide healthcare intelligence at JD Energy, mentioned in a press release. “Telehealth has the potential to extend entry, comfort, coordination and continuity of care, enhance outcomes and shut gaps in supplier protection, particularly in underserved areas. As expertise adoption and client demand proceed to extend, it will likely be essential to proceed to evaluate what’s working effectively and what areas want enchancment, with the purpose of bettering equitable entry, high quality of care and affected person outcomes that complement in-person care.


Telemedicine surged throughout the pandemic and allowed sufferers to see healthcare suppliers when social distancing was wanted. Now that the pandemic has slowed down, telemedicine continues to be a part of the affected person expertise, particularly in comparison with the pre-pandemic period.

Nonetheless, some research have proven some disadvantages of utilizing telehealth. In keeping with a examine revealed in JMIR in July, telehealth may enhance after-hours EHR-based medical and administrative work. Nonetheless, many clinicians relay that treating sufferers in virtual-only or hybrid care environments most closely fits their life-style.